Amongst a plethora of other laws and regulations, the Communications Assistance for Law Enforcement Act (CALEA), passed in 1994, defines various requirements and powers for law enforcement organizations (LEOs) to conduct communications surveillance activities. This requires communications companies to preposition certain technical capabilities and information handling processes to enable law enforcement to conduct lawfully authorized electronic surveillance (sometimes called lawful intercept) on communications networks. More recent guidelines published by the Federal Bureau of Investigation (FBI) and the Federal Communications Commission (FCC) further define the US Government’s position on various related services such as voice over IP (VoIP) service providers and requirements of wireless Internet service providers (WISPs).


Packet Forensics has manufactured CALEA compliant hardware and software since 2005 and more recently our Trusted Third Party solutions help customers around the world lower their costs and operational burden for compliance through our managed services. In addition to streamlined hardware and software support, our offerings provide documentation and process development, periodic reporting and filing responsibility and around-the-clock legal review of subpoena and other order processing in full compliance with FCC regulations and LEO requirements. We are positioned to support Wireless Internet Service Providers (WISPs) and Voice over Internet Protocol (VoIP) service providers as well as traditional telecommunications service providers.



International Support & Operations

Since 2015, we have expanded our legal support and managed services options to additional markets around the globe in order to service our multinational customers and give them one partner to call upon world-wide for all their compliance needs. This means we offer trustworthy and affordable services around the world using our managed services and Trusted Third Party model.

Services Include:

  • Documentation, plans and process development
  • Periodic reporting and filing responsibility
  • Around-the-clock legal review of subpoena and other order processing
  • Operational support
  • Maintenance and technical support for hardware and software solutions



Wireless Internet Service Providers

Like other service providers, Wireless Internet Service Providers must remain CALEA compliant. Packet Forensics streamlines and simplifies the path to compliance through customizable hardware and software solutions that feature the most stringent attention to constituent privacy in the industry. Packet Forensics’ intelligent correlation, encapsulation and secure transmission to law enforcement organizations is unique in the industry. To learn more ...

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The Wireless Internet Service Providers Association (WISPA) code of ethics reinforces CALEA compliancy. "WISPA encourages all wireless operators to comply with all applicable FCC rules and regulations, including using only FCC-certified wireless equipment, filing FCC Form 477, and abiding by the Communications Assistance for Law Enforcement (CALEA) requirements. WISPA encourages all wireless operators who are not fully compliant to work to come into compliance as soon as it is possible for them to do so." (source)

VoIP Service Providers

Packet Forensics is uniquely positioned to support Voice over Internet Protocol (VoIP) service providers. Our hardware and software was designed from the ground up to support VoIP detection and analysis across the widest range of protocols and vendors. We offer the ability to filter traffic based on a wide variety of fields and protocol options. Our products enable distributed, remote collection, automatic correlation between central signaling and session boarder controllers (SBC), long term data storage with many buffering options, and secure store & forward operations to ensure readiness and enduring legal compliance. To learn more ...

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FAQs on VoIP

According to the FCC, “All facilities-based broadband Internet access providers and providers of interconnected VoIP service must ensure that their services comply with CALEA upon launch. These compliance requirements include wireless services, routing and soft switched services, and internet-based telecommunications present in applications used by telecommunications devices." (source)